Saxon Spires Practice is committed to ensuring that our services are accessible to all patients and that everyone receives a high standard of care, regardless of their individual needs. We aim to identify and remove barriers that may prevent patients from using our services effectively.

We understand that some patients require additional support to access healthcare. We are happy to make reasonable adjustments to accommodate your needs. These may include, but are not limited to:

• Providing information in alternative formats (such as large print or easy read).
• Allocating longer appointment slots if you require more time to communicate or process information.
• Offering appointments in ground-floor consulting rooms or areas with wheelchair access.
• Assistance for those with sensory impairments or neurodivergent conditions

If English is not your first language, or if you require a British Sign Language (BSL) interpreter, we can arrange professional interpreting services for your consultation.

• Foreign Language Interpreters: We provide telephone or face-to-face interpreting services.
• British Sign Language (BSL): We can book BSL interpreters for your appointments to ensure clear communication with our clinical team.

Please note that these services are provided at no cost to the patient, but they sometimes need to be booked in advance.

To help us provide the best possible care, please inform a member of our reception team of any specific requirements you have.

• Registering your needs: We can add an 'Reasonable adjustment flag' to your medical record so that all staff are aware of your requirements whenever you contact the practice.
• Initial Registration: If you are joining the practice, please include any accessibility needs on your registration form.
• Ongoing Updates: If your needs change at any time, please contact us via telephone or through our online consultation link on this website to update your preferences.

Your feedback is invaluable. If there is an adjustment not mentioned above that would improve your experience at Saxon Spires Practice, please do not hesitate to discuss this with us.